Return Policy

Returns can be made within 30 days of item(s) receipt. Postage fees will be deducted from store credit.

Items purchased at regular price can be returned for store credit only.  We no longer process exchanges.

Sample sale, black Friday sale, cyber Monday and end of the year sale are final. No returns or exchanges are allowed. 

If you received a defective/damaged item(s), we will provide you with a prepaid return label to send the merchandise back to us. Should you run into this issue please email us at hello@shiyenze.com  so that we can further assist you.

Any signs of wear or damage will lead to the return request being denied. 

All returns must be submitted through our email 

After your return is approved you will receive a prepaid return label via email.

The following are exceptions to our return policy:

• Sale items are final sale and cannot be returned
• All swimwear and intimate items cannot be returned 
• Returned items must have no signs of wear and tear

If you have any questions or concerns in regards to this, please email hello@shiyenze.com